In 2000, when Apple hired Ron Johnson to create and run its first retail stores, Johnson got a crash course in working with Steve Jobs.
Arguably the centerpiece of what became the Apple Store is the Genius Bar, one of Johnson’s ideas. Customers can take private lessons in how to use their new Apple products, or take existing products in for tech support and repairs.
Jobs hated the idea.
“I remember the day I came in and told Steve about the Genius Bar idea and he says, ‘That’s so idiotic! It’ll never work!’” Johnson said. “He said, ‘Ron, you might have the right idea, but here’s the big gap: I’ve never met someone who knows technology who knows how to connect with people. They’re all geeks! You can call it the Geek Bar.’”